Terms of Service

These terms govern your use of the Number One Systems Console and client portal (app.numberonesystems.com) — the secure, sign-in area where we manage and deliver our services. By using the portal you agree to these terms. They work alongside our Privacy Policy and any separate service agreement or quote we've agreed with you; where a signed service agreement conflicts with these terms, the service agreement wins.

Accounts are created by us — there's no public sign-up. You're responsible for keeping your sign-in details secure and for activity that happens under your account. Tell us straight away if you think someone else has gained access. Don't share your login, and don't use someone else's.

When using the portal, you agree not to:

We may suspend or close access that puts the service, our other clients, or anyone's data at risk.

You keep ownership of the information and files you put into the portal. You give us permission to store and process that content only as needed to deliver the services and operate the portal — this is described in our Privacy Policy. You're responsible for making sure you're allowed to upload what you upload (for example, that you have the right to share any customer or third-party information).

Where fees apply — such as a one-time setup fee or a monthly subscription — the amounts and terms are those set out in your quote or service agreement. Payments are handled securely by Stripe. Subscriptions continue until cancelled in line with your agreement. Unless stated otherwise, fees already paid aren't refundable, but nothing here removes rights you have under the Australian Consumer Law.

We work hard to keep the portal available and reliable, but we can't promise it will be uninterrupted or error-free. We may occasionally need to take it down for maintenance or updates, and we may change or improve features over time.

You can stop using the portal at any time, and you can close your account from the Account area or by asking us. We may end or suspend access if these terms are breached, or if our engagement with you ends. When an account is closed, we handle the associated data as described in our Privacy Policy.

To the extent permitted by law, the portal is provided “as is”, and we're not liable for indirect or consequential loss arising from its use. Nothing in these terms excludes or limits any rights or guarantees you have under the Australian Consumer Law that can't legally be excluded.

We may update these terms from time to time; the date at the top reflects the latest revision, and continued use means you accept the current version. These terms are governed by the laws of Victoria, Australia.